The purpose of these general conditions of sale is to inform any potential consumer, natural or legal person, of the terms and conditions under which the company Universal Hobbies sells and delivers the products ordered. These general conditions of sale also define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer.
They apply, without restriction or reservation, to all sales, by the seller, of the products offered on this website.
Any order placed on this site implies acceptance of these conditions.
ARTICLE 1 - PRICES
1.1. The prices of our products are indicated in euros including VAT, subject to a modification of the French VAT rate. The prices are indicated excluding participation in shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order
1.2. All orders, whatever their origin, are payable in Euros.
1.3. The company Universal Hobbies reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the recording of the orders subject to availability on this date. This change will be reported to the buyer before any order.
1.4. The VAT rate indicated on the order form is that applicable on the day of the order.
1.5. The VAT rate applicable regardless of the buyer's origin is the seller's rate, i.e. a rate of 5.5% or 19.6% depending on the product
1.6. If the delivery takes place outside the territory of the European Union, the customs taxes and related formalities remain the sole responsibility of the buyer.
ARTICLE 2 - RETENTION OF OWNERSHIP
Products purchased on the UNIVERSAL HOBBIES EUROPE website remain the property of Universal Hobbies until full payment of the asking price.
ARTICLE 3 - ORDER
Orders placed on the UNIVERSAL HOBBIES EUROPE website are subject to several stages which are as many validations per click to be carried out by the buyer. The final validation during the ordering process is equivalent to an agreement to accept the information related to these General Conditions of Sale.
ARTICLE 4 - VALIDATION
The consumer must be informed by the seller of the essential characteristics of the goods, before the conclusion of the contract. This being the case, you declare that you have read and accepted these General Conditions of Sale before placing your order.
ARTICLE 5 - COMMITMENT
When the customer validates his order, this validation implies acceptance of these General Conditions of Sale. Its application cannot be questioned, except withdrawal within 7 days of receipt of the order.
ARTICLE 6 - ORDER CONFIRMATION
In accordance with article 1369-2 of the Civil Code, the UNIVERSAL HOBBIES EUROPE seller undertakes to confirm the customer's order by means of an acknowledgment of receipt sent by e-mail within 24 hours. This will specify the content of the order, its cost, the method of payment selected and its delivery methods.
ARTICLE 7 - EVIDENCE
Unless proven otherwise, the data recorded on the UNIVERSAL HOBBIES EUROPE website which remains archived by the seller, constitutes proof of all transactions made by UNIVERSAL HOBBIES EUROPE and its customers.
ARTICLE 8 - AVAILABILITY
As stipulated in Article 1369-1 of the Civil Code, the product offers and prices displayed on the UNIVERSAL HOBBIES EUROPE website are valid as long as they are visible on the site, within the limits of available stocks. For products not stocked in our warehouse, our offers are valid subject to availability from our suppliers. In this context, indications on the availability of products are provided to you when placing your order.
This information comes directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of a product after placing your order, we will inform you by email or by post as soon as possible.
ARTICLE 9 - DELIVERY
Products purchased on the UNIVERSAL HOBBIES EUROPE website are shipped according to the terms and conditions defined in the "Delivery" paragraph following validation of payment and obtaining customs documents if necessary (Outside the EU). The products are delivered to the delivery address that you indicated during the ordering process.
In case of delay, an email will be sent to you.
The delivery time is 30 days maximum, the seller will not be held responsible for the delay in the event of force majeure.
In the event of payment by credit or private card, the times indicated are average times and correspond to processing times and delivery for products destined for metropolitan France and Monaco.
5.2 - Delivery problems
You must notify on the signature slip presented to you by the carrier and to UNIVERSAL HOBBIES EUROPE of any reservations about the product delivered (for example: damaged package, already opened, etc.) within 3 days of receipt of the product. If the package turns out to be lost or not received, please contact us as soon as possible to verify with the delivery services.
5.3 - Product conformity
Universal Hobbies undertakes to refund or exchange products that do not correspond to your order. In this case, we would be grateful if you could report it in detail in writing and return the product(s) to us. UNIVERSAL HOBBIES EUROPE will exchange or refund the product(s). The request must be made within fifteen working days of delivery. Any complaint made outside this period cannot be accepted. The products must be returned to us in the state in which you received them with all the items delivered (box, basket, packaging, etc.).
The shipping costs will be refunded to you on the basis of the invoiced rate.
In any event, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects. The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided for in article 5.
All the specific provisions relating to the delivery of the order are detailed in the "Delivery" section of the site, which can be detailed on an additional page depending on the navigation methods.
ARTICLE 10 - PAYMENT
Payment for your purchases can be made using several methods, including online payment by bank card: Visa, MasterCard, other Carte Bleue with SystemPay or by Paypal.
Payment of the full price must be made when ordering by the Buyer. At no time can the sums paid be considered as a deposit or down payment. The receipt of the full amount of the order will be made by the Seller at the time of validation of the order.
ARTICLE 11 - REIMBURSEMENT
Refunds for products in the cases referred to in Article 5 will be made within a period of less than or equal to 15 days after receipt of the products by us.
Reimbursement will be made by re-crediting your bank account or by bank check addressed to the name of the customer who placed the order and to the billing address.
No cash on delivery will be accepted for any reason.
ARTICLE 12 - SATISFIED OR REIMBURSED
In accordance with article L 121-20 of the Consumer Code, you have a period of 7 days from receipt to exchange or obtain a refund for the product that does not suit you. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. The shipping and return costs will then be at your expense. Only the price of the product(s) purchased will be refunded. Returns are to be made to UNIVERSAL HOBBIES EUROPE: please contact us by email to define the terms. This right of return can only be accepted for products in their original packaging, complete, in good condition and accompanied by a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.
ARTICLE 13: SECURITY
For payment by credit card, our site is subject to a security system developed by our Bank: this platform and its title is presented when you place your order.
ARTICLE 14 - INTELLECTUAL PROPERTY
In accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction of the UNIVERSAL HOBBIES EUROPE website is strictly prohibited.
ARTICLE 15 - PERSONAL INFORMATION
UNIVERSAL HOBBIES EUROPE undertakes not to disclose to third parties the information that you communicate to us. These are confidential.
They will only be used to process your order and to reinforce and personalize the communication and product reserved for UNIVERSAL HOBBIES EUROPE customers, in particular through the newsletters published on the UNIVERSAL HOBBIES EUROPE website to which you subscribe. will be subscribers as well as within the framework of the personalization of the site according to your centers of interest.
Regarding this information, you have a right of access, rectification and opposition to personal data concerning you. To do this, simply send us a request online or by mail, indicating your surname, first name, address and, if possible, your customer reference.
ARTICLE 16 - LIABILITY
The products offered comply with the French legislation in force and the standards applicable in France. The responsibility of the company Universal Hobbies cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.) It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
The photographs and graphics reproduced and illustrating the products presented are given for information only. UNIVERSAL HOBBIES EUROPE cannot be held responsible for non-performance of the contract, in the event of force majeure, out of stock, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire . In the event of professional purchases, the company will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise as a result of the purchase of products. UNIVERSAL HOBBIES EUROPE cannot be held liable for any consequential damages that may arise from the purchase of the products.
The seller cannot be held responsible, in the event of the absence of the recipient upon delivery of the Products and/or in the event that the Customer (or the person designated by the latter) withdraws late or does not withdraw the Products from the carrier after the latter has delivered a transit advice note to the recipient.
Note concerning phishing: this is a way of deceiving the vigilance of the Internet user, by perfectly copying a site and by making the consumer believe that he is ordering on the merchant's official website. In the event that the UNIVERSAL HOBBIES EUROPE seller is a victim of this manipulation, its liability cannot be called into question since it is itself a victim.
ARTICLE 17 - APPLICABLE LAW - DISPUTES
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
ARTICLE 18 - COOKIE
The user is informed that during his visits to the site, a cookie may be installed automatically on his browser software (a cookie is a block of data which does not allow him to be identified but which is used to record information relating to his navigation on the site). In general, this cookie contains an identification number or a code that allows us to recognize you when you return to our site. The implementation of these systems simply allows us to collect statistical data in order to improve our site and better meet your needs. The data concerned are in no way transferred to third parties. We remind you that your browser has features that allow you to oppose the registration of cookies, to be warned before accepting cookies, or to delete them.
For more information on cookies and the processing of personal data, we recommend that you visit the CNIL website: http ://www.cnil.fr/
ARTICLE 18 - CREDITS
Design and production of the site: Universal Hobbies Company with Prestashop and TemplateMonster.